Archivio Istituzionale della RicercaThe paper highlights some problems relevant to the quality measurements in logistic services. “Traditional” logistic indicators are compared with the service dimensions defined in the Parasuraman-Zeithaml-Berry model. Furthermore, the problem of service indicators aging is analyzed and discussed. In order to enhance readers’ ability to contribute to the development in the field, the authors pose open-ended questions in the article.
Quality evaluation in logistic services / Franceschini, Fiorenzo; Rafele, Carlo. - In: INTERNATIONAL JOURNAL OF AGILE MANAGEMENT SYSTEMS. - ISSN 1465-4652. - STAMPA. - 2:1(2000), pp. 49-54. [10.1108/14654650010312589]
Quality evaluation in logistic services
FRANCESCHINI, FIORENZO;RAFELE, Carlo
2000
Abstract
The paper highlights some problems relevant to the quality measurements in logistic services. “Traditional” logistic indicators are compared with the service dimensions defined in the Parasuraman-Zeithaml-Berry model. Furthermore, the problem of service indicators aging is analyzed and discussed. In order to enhance readers’ ability to contribute to the development in the field, the authors pose open-ended questions in the article.
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https://hdl.handle.net/11583/1400118
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