eGovernment and organizational changes: towards anextended governance model

Item Type: Article
MIUR type: Article > Journal article
Title: eGovernment and organizational changes: towards anextended governance model
Authors string: Raguseo E., Ferro E.
University authors:
Journal or Publication Title: LECTURE NOTES IN COMPUTER SCIENCE
Publisher: Springer
Volume: 6846
Page Range: pp. 418-430
Number of Pages: 13
ISSN: 0302-9743
Abstract: Over the last decade the diffusion of Information Technologies has represented one of the main drivers of government reform. The adoption process of such technologies has posed significant challenges for public organizations. The aim of this paper is thus to look into the process of organizational change that public agencies have undergone, in order to single out its most salient characteristics, such as understanding changes in the adoption of technologies, in organizational choices, in skill needs and in customer-public administrations relationship. On the one hand, organizations are gradually opening up their institutional boundaries in order to proactively answer to environmental changes. On the other hand, citizens play an increasing role in the context of e-Government, since their suggestions and contributions may considerably influence decisions taken by public administrations. Specifically, we attempt to answer this research question: What are e-Government organizational implications in the back office and in the interaction with citizens due to Information Technologies diffusion? Using data from a survey on 1,206 Italian public administrations, we show how organizational changes are emerging, based on the overcoming of traditional bureaucratic organizational forms. The implications of these findings are also discussed
Date: 2011
Status: Published
Language of publication: English
Uncontrolled Keywords: organizational theory, back-office, citizens, e-government, public administrations, extended government
Departments (original): DISPEA - Production Systems and Business Economics
Departments: UNSPECIFIED
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Date Deposited: 08 Sep 2011 14:09
Last Modified: 03 Mar 2014 08:49
Id Number (DOI): 10.1007/978-3-642-22878-0_35
Permalink: http://porto.polito.it/id/eprint/2439177
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