The measurement of the quality of transport services has been the object of an intensive research activity in the last decades. The EU project METPEX aims at advancing the state of the art in this crucial research area through a targeted survey proposed in eight European cities. The dataset is then analyzed to identify latent constructs that can measure the quality of the traveler experience. Several different indicators are proposed to represent detailed aspects related to the perceived quality of transport services. In this paper, we concentrate on those indicators capturing the quality of information provision services in different travel stages: before starting the journey, when passing through stations or stops and while travelling. The results show the added value of separately considering the quality of information provision at different stages of the journey experience, for which different entities could be responsible (e.g. infrastructure managers versus service operators).
Information provision in public transport: Indicators and benchmarking across Europe / Pirra, Miriam; Diana, Marco; Castro, A.. - STAMPA. - (2017), pp. 681-688. (Intervento presentato al convegno AIIT International congress on transport infrastructure and systems (TIS 2017) tenutosi a Roma nel 10-12 Aprile 2017) [10.1201/9781315281896-89].
Information provision in public transport: Indicators and benchmarking across Europe
PIRRA, MIRIAM;DIANA, Marco;
2017
Abstract
The measurement of the quality of transport services has been the object of an intensive research activity in the last decades. The EU project METPEX aims at advancing the state of the art in this crucial research area through a targeted survey proposed in eight European cities. The dataset is then analyzed to identify latent constructs that can measure the quality of the traveler experience. Several different indicators are proposed to represent detailed aspects related to the perceived quality of transport services. In this paper, we concentrate on those indicators capturing the quality of information provision services in different travel stages: before starting the journey, when passing through stations or stops and while travelling. The results show the added value of separately considering the quality of information provision at different stages of the journey experience, for which different entities could be responsible (e.g. infrastructure managers versus service operators).Pubblicazioni consigliate
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https://hdl.handle.net/11583/2669103
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